Help Information
We hope the information on this page helps answer questions you may have. If not, please contact us by the phone: 1-800-450-2692 6am-4pm PST (9am-7pm EST) or use our Email Form.
How To Order
Orders may be placed through our safe, SSL secure shopping cart. We accept major credit cards. We also accept checks. Phone calls are more than welcome,
let us help you with questions or advice about our products.
Online Security
We use a 128 bit SSL certificate. 128 bit is the most secure encryption available. Our certificate also comes with a $2500 warranty. Additionally
most credit card companies will protect you from any unauthorized transactions.
Shipping Charges - Only $8 flat rate per order
We charge $8 to ship any order to the 48 contiguous states. Shipping is by either UPS Ground, FedEx Ground or USPS depending on the items.
Orders to Alaska are $18, orders to Hawaii, Puerto Rico and Canada are $30. We also offer expedited shipping service which delivers in 2-3 business days...
see the SHIPPING PREVIEW rates in your cart.
Shipping and Delivery
All orders are processed within 1 business day. Some orders require a lead time of 2-3 business days of purchase. Please see product pages for further
information or contact us to be sure. Ground delivers within 3-8 business days of shipment through the 48 contiguous US states. For total delivery expectation,
please add lead time and delivery time.
Order Status and Tracking Numbers
Many of you are anxious to receive your order. If you would like to know the status of your order including tracking number,
please send us an email.
Sales Tax (California)
By law, we are required to charge sales tax to shipments within California. The rate is 8.75%. If you are tax exempt, please contact us
prior to purchase. All other states are tax free.
Cancellations
We are happy to cancel your order BEFORE shipment. We will credit you in full. If you decide to cancel after shipment, please see our 30 Day Return Policy.
Manufacturer's Warranty
Unless otherwise noted, all time clock hardware products on our site come with a one year manufacturer warranty against defects in materials and workmanship.
30-Day Return Policy
We want you to be happy with your purchase. If for whatever reason you are not, please contact us for your RMA number (return merchandise authorization) and
deliver the item(s) to us within 30 days of purchase. You will be charged a restocking fee of 25% of retail purchase plus shipping (shipping charges are
non-refundable). Returned item(s) must be complete and in re-sellable condition. Please do not use marker on any packaging.
Be sure to act right away, returned item(s) delivered to us between 30 to 40 days of purchase will be charged a restocking fee of 40% of retail purchase plus shipping. Returns after 40 days will not be accepted.
DEFECTIVE ITEMS: If your item is deemed defective by the manufacturer's tech support within 30 days of purchase, it may be eligible for full refund. After 30 days, the manufacturer warranty applies. All defective returns require an RMA number.
OPERATING SYSTEM INCOMPATIBILITY: Not all software we sell will run on all versions of Windows. PLEASE CONTACT US to be sure.